At Luz de Dama, we do everything possible to ensure your order arrives safely and as quickly as possible. Below you will find all the information regarding shipping and delivery.
Orders are typically processed within 1 to 3 business days before being shipped.
The estimated delivery time is 7 to 14 business days on average within Europe.
Delivery times may vary due to external factors such as high demand, weather conditions, or customs inspections.
Free shipping within Europe — no additional delivery fees are charged.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please note that tracking updates may take up to 48 hours to become active.
No refunds are issued while an order is still in transit and marked as on its way.
Please ensure that your shipping address is complete and correct before completing your order.
Luz de Dama is not responsible for delays or delivery issues caused by incorrect or incomplete address details provided by the customer.
If you believe your parcel is lost, please contact us at:
We will open an investigation with the carrier to locate your shipment.
If your tracking shows the order as delivered but you have not received it, please first check with neighbours, building reception, or your local pickup point before contacting us.
Please refer to our Refund and Return Policy for full details.
Luz de Dama
📍 Calle Ortega y Gasset nº 26, 3ºB, 03610 Petrer (Alicante), Spain
📧 hola@luzdedama.com
