Last updated: December 27, 2025
Luz de Dama, located at Calle Ortega y Gasset nº 26, 3ºB, 03610 Petrer (Alicante), Spain, and reachable at hola@luzdedama.com, is the data controller responsible for the processing of your personal data in accordance with the General Data Protection Regulation (GDPR).
By using our website, you agree to this Privacy Policy.
We collect the information you provide directly to us, including:
Name
Email address
Phone number
Billing and shipping address
Payment information
Order details
We also automatically collect certain usage data when you browse our website, such as IP address, browser type, device information, and user interactions, through cookies and similar technologies.
We process your personal data for the following purposes:
Processing and delivering orders
Managing payments, returns, and exchanges
Providing customer service and support
Improving our website and services
Sending service-related and, where permitted, marketing communications
Preventing fraud and misuse
Complying with legal obligations
We process your personal data only on valid legal grounds, such as the performance of a contract, compliance with legal obligations, our legitimate interests, or your consent.
If you have consented to receive marketing communications, you may withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us directly.
We may share your data with third-party service providers acting on our behalf, such as payment processors, shipping partners, customer support providers, and technical service providers like Shopify.
These providers are only permitted to use your data to perform services on our behalf and are contractually required to keep your information secure and confidential.
We use cookies to ensure the proper functioning of our website, analyze usage, and improve our services.
Where required by law, we request your consent via a cookie banner. You can manage or disable cookies at any time through your browser settings.
Your personal data may be processed outside your country of residence, including outside the European Economic Area (EEA).
When such transfers occur, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure an adequate level of data protection in accordance with applicable privacy laws.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Under the GDPR, you have the following rights:
Right of access to your personal data
Right to rectification
Right to erasure
Right to object to processing
Right to restriction of processing
Right to data portability
Right to withdraw consent at any time
You may exercise these rights by contacting us at hola@luzdedama.com.
You also have the right to lodge a complaint with your local data protection authority (for example, the CNIL in France, the AEPD in Spain, or any other competent authority within the EU).
Luz de Dama
📍 Calle Ortega y Gasset nº 26, 3ºB, 03610 Petrer (Alicante), Spain
📧 hola@luzdedama.com
